Help us choose the next big feature

MSP360 Managed Products Connect (Managed)
1

Hi all,

We’re at a crossroads of choosing the next major feature to add to the CloudBerry Remote Assistant and your input is being requested to help us decide. The two most requested features are:

File Transfer – to be able to easily copy files between computers in a remote assistant session
Quick Support – a feature that allows remote support without the need to run through the Remote Assistant installation

Please let us know if either of these features is important or if you’re looking for something else. If so, please tell us what you need, and why, in the comments below.

Thanks in advance!

2

I personally want support for other OS - most preferred is MacOS

3

Transfer is also important, but there are workarounds for that. Supporting more than a friend or two makes the Quick Support install a much more important feature.

4

The ability to use the application before login on the remote system. If there is already a way to do this, I beg your pardon - I have not discovered it. Please enlighten me.:nerd:

We all know that Windows frequently requires a reboot for various reasons. If that is the case while I am operating remotely, I believe I will be out of luck until someone is available to login to the remote system locally. This is a deal killer for the type of usage I would make of this application.

I really like the application - it is way superior to Remote Desktop - and I really hope this issue can be resolved quickly!

Thanks,

Ron Williams

5

[reply=“Ron Williams;575”] Hi Ron,

I updated the ticket, but will probably double it here. Did you have a look at our Unattended Access functionality? If so, please let me know, what exactly doesn’t suit you?

6

[reply=“Ron Williams;575”] Did you have a chance to look into it?

7

I am a disgruntled TeamViewer user - I was told I had to buy a licence even though I am not using it in a commercial way.
Love this product.
One nice-to-have would be the ability to rename the connections so that instead of “999999999 (Laptop-XXXXXX)” to a more user friendly “Wifes_Laptop”.

8

Hey [reply=“Allan;895”],

Thanks for the feedback!

These PC’s will get the name once you connect to them and it will be displayed after that just like this:

9

[reply=“HarryB;928”],

How many computers will be remembered in that screen you showed? Is there an easy way of having the program remember up to a 100 or more systems?

We’re currently using logmein but are looking for an alternative due to the pricing changes. We’ve enjoyed using CB explorer and CB backup so we were very happy to find that CB is working on a remote access app.

10

[reply=“Mark;930”] There’s no limit for the number of machines, however, there’s no way to organize the list yet, but we’re working on it.

11

i know a few people that are getting harassed from teamviewer for comercial use and they are not ,one thing they all say is they need to be able to log on multiple comps at same time,maybe this could be added as a new feature …they would def convert :slight_smile:

12

[reply=“burt;1067”] Thanks for the suggestion, we definitely got this on the roadmap and will implement it in future, we had a couple of obstacles and got a couple more at the moment, overall, I believe we’ll get this done this year.

13

[reply=“HarryB;928”] Thanks for the explanation on computer names in the drop down list - it’s answered a question I’ve just sent to support.
Is it possible to edit the names or are they fixed, presumably by the programme picking up the name from the clients PC?
Mike.

14

[reply=“Mike Groves;1132”] The easiest way to do that would be to edit the display name on the host. Please go to Menu–>Options–>General, change the display name and establish one more connection. After that, the display name will be changed on the client as well.

15

Thanks HarryB.
In fact I may not need to change anything since CRA picks up an identifier name from the client PC which appears in brackets after the computer number.

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[reply=“Mike Groves;1142”] No problem, thanks for the feedback.

17

This version of Remote Assistant came at the perfect time as Teamviewer seems to be eliminating support for their free service. This product works great. Some suggestions. 1. Support for multiple sessions, 2. Allow keeping remote desktop wallpaper (sometimes remote computer is left with a black screen after disconnect), 3. Allow ability to type in folder address for download directory without browsing as network drives are not always available via browsing, 4. Allow logoff on remote machine without disconnecting session, 5. Allow way to copy remote computer list to another computer without manually entering all of the access info again, 6. A remote computer has a hiding taskbar can only access the task bar when in full screen mode. Great product and allowing this to be used as freeware is very impressive and much appreciated!

18

Quick Support module like Teamviewer so you dont need to install program.

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Item #2 - Wallpaper

I like the idea of removing the remote wallpaper during the session. But it’s a MUST HAVE that the desktop returns “normal” when you disconnect.

(I was going to post the black screen as a BUG, but I see you already know…)

NOTE: On Item #6 Hiding Taskbar

I was able to access the hiding taskbar on my notebook when not in full screen mode.

20

Hi guys, great product!
I’ve gone through the faq and didn’t see an option to log into another computer and maintain a list of saved sessions.
Ex: on one pc i have a list of saved computers in the drop down to remote ti. How can this same list be accessed from another computer? Thank you.