Hi, I have an issue when try to execute a backup from windows, after it try to start it stops and in the status appear interrupted by user, where to find more details or what happened?
Thank you.
[reply=“Mohammad Eid;d956”] May be a problem with backup service.
Try reproducing the issue and send us the diagnostic logs(tools > diagnostic) for further investigation.
[reply=“Matt;3399”] But it works well on local drive, I’ve tried it locally and it works, but for the cloud it doesn’t.
[reply=“Mohammad Eid;3400”] After some investigation I escalated this case to our R&D. In case anyone experiences the same behavior do not hesitate to send us the logs via the instructions above.
[reply=“Matt;3430”] Isn’t there any news for this case? .. I can provide you with Remote Assistance ID to get access for PC if that is helpful.