I keep getting ‘failed’ errors for files that are in use when the backup occurs, for example:
The process cannot access the file ‘…\ExFabric\ExFab_Price_Sales_List.xlsx’ because it is being used by another process.
The VSS service is running and Cloudberry is setup to use it.
I’m wondering if this is a limitation of the free version of Cloudberry.
If the free version should be able to backup files being used by another process what do I need to do the get it working?
[reply=“Cody;d530”] That shouldn’t be a limitation of the freeware version. Is that file located on a network share? In that case VSS won’t be able to get access to that file due to Microsoft limitations.
[reply=“Matt;1855”] The file is on one of the HDDs on my PC; it is not on a network share. I currently have no network shares setup. The file shown is just an example. Seems any ‘open’ file doesn’t get backed-up (with above noted error shown in the log). BTW when I tested Arq Cloud Backup it had no problem with ‘files being used by another process’. I was hoping to used CBB instead of Arq because I prefer CBB’s UI and restore functionality. But, before I purchase CBB I need to get this locked file issue resolved; if it can’t be resolved then I’ll probably revert to Arq.
[reply=“Cody;1857”] Ok, I guess we would need to troubleshoot that in the ticket system.
Just go to tools > diagnostic menu and send us the logs for investigation. You can specify this thread in the issue description and I’ll take the case over from there.
I submitted the ticket as you advised. What is the next step?
[reply=“Cody;1877”] Sorry, don’t see any logs from you in our ticket system.
You can generate the log archive manually and send it to us via email:
run command prompt and execute the following commands:
chdir {Backup software installation directory}
.\cbb.exe saveLog -p %userprofile%
To find the file you can just execute this:
explorer %userprofile%
Just send this file as an attachment mentioning this forum thread to [email protected]
If it’s to big you can upload to any file-sharing service of your choice and send us the link.
I have generated the log file as instructed above and sent it to the email indicated.
Note: The file, as generated, was named 2018-11-06T12_30_00.cblzip. I’m pretty sure
the correct naming should have been 2018-11-06T12_30_00cbl.zip. You might want to
investigate what caused cbb.exe to misname the file.