MBS Web Interface

MSP360 Managed Products Managed Backup - General
1

I’ve noticed an issue with the web interface for accessing backups(https://online.mspbackups.com/). The first issue I noticed is that the storage is not accessible, and the only file available to view is a disk info file. The second issue I noticed today is that it is displaying this image when trying to access the data:

https://online.mspbackups.com/images/errorimage403.jpg

We have a customer that is requesting that he see his backup from a browser which was initially confirmed to work, but now I cannot access any of the data through the web portal. Is there maintenance going on? Is there a specific setting to add his data to the web portal?

I did call support and they said to resync the repositories and that was done but the data was still not accessible.

Thanks in advance for your help!
Caleb

2

[reply=“Tom’s Help Desk;d298”], Caleb, This is currently a known issue specific to B2 storage accounts, it’s being checked on Dev side. No workaround at the moment.
I’ll update you here once it is fixed or I have any other info..

3

Has this issue been fixed yet?

4

[reply=“Tom’s Help Desk;d298”] [reply=“SirTony;1211”] This is addressed in the 4.2.1 which was published recently.

5

The issue was just the fact that full image backups cannot be browsed for individual files in the online portal. This applies to both S3 and B2. As soon as I set up the file level backup the files were immediately available in the online portal. I did the file backup in B2 and it has been working fine.