MSP360 Backup Ultimate Edition code 3017

MSP360 Backup Backup Windows
1

We are backing up a Windows Server 2012 to BackBlaze B2. About four days ago, we started getting an error trying to upload one the larger files being backed up and are getting the error

Bad request (Code: 3017)
The backup storage provider returned the following error: Bad file ID: {
Solution: Please contact support

I cannot find any reference in the MSP360 knowledgebase to a code 3017. Has anyone else run across this problem before? I’m a bit perplexed on how to proceed, but paying $500 to MSP360 to be able to create a case is not in the cards.

2

Hello Shawn,

This is most likely an issue on the storage side. We can take look at the logs for sure. Please DM me your preferred contact email address.

3

I submitted the logs via email from the MSP 360 Backup interface, so you should have them now. I’ll DM you shortly with contact info.