MSP360 Tickets Is Now Available

What's New
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MSP360 Tickets is a free native ticketing system built into the MSP360 Management Console. Use it to create, manage, and resolve tech support tickets without switching to another platform.

With MSP360 Tickets, you can:

  • Create and track tickets directly from the console
  • Auto-generate tickets from Backup and RMM alerts
  • Associate tickets with the companies and devices you manage

MSP360 Tickets comes at no cost and is available under Backup > Tickets and RMM > Tickets, and on the side panel of every page. If you’re ready to try MSP360 Tickets, check our Getting Started Guide.

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This looks great, thanks for the update! One thing I’m curious about, does it support email notifications whenever a ticket gets updated?

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Thank you! I’m glad to hear you like the update

Yes, email notifications for ticket updates are already in our plans. We’ll do our best to implement this functionality within the next couple of months

We’ll be sure to let you know as soon as it’s available. If you have any other questions or suggestions, please feel free to reach out

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Thanks! No more questions from me!

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Would love to see a timer in it to track time spent on a ticket. Then a report to get the times. Would like to use it with a PSA/Invoice program.

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Thank you for the suggestion!

Time tracking for tickets, along with reporting on the time spent, is also on our roadmap. We understand how useful this would be, especially for teams that integrate with PSA and invoicing solutions.

We’ll do our best to implement this functionality in the upcoming updates and will be sure to let you know once it’s available.

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