No logs?

MSP360 Backup Linux Backup
1

hi,
My most recent backup to Amazon S3 resulted in an error:

ERROR: Plan process stopped with system error. Send logs to support.

I looked in the normal place where I have found the logs in the past: /opt/local/Cloudberry Backup
But I don’t see any logs … where did they go?
Thanks,
Mary

2

[reply=“Mary Strimel;d1699”] Maybe you turned logging off. Check in Options to see your setting and the log location to make sure you’re looking in the right place.

3

hi. I found the logging option under settings → advanced, and it is still enabled, but there is no option to set the location of the logs.
This is the linux client.
Anywhere else I should look? I used to see them under opt/local/, not sure what I am doing wrong.

4

[reply=“Mary Strimel;6049”] Execute the command [ ./cbb options -set logging ] for details

5

I tried running the command exactly as written, including using copy/paste, but I get this response:

mary@mythbox:/opt/local/CloudBerry Backup/bin$ ./cbb options -set logging CloudBerry Backup Command Line Interface started Error: wrong parameter options
Is there a typo maybe?

6

[reply=“Mary Strimel;6055”] if you’re running from the correct folder where cbb executable is located them I’m thinking you probably need a support case opened. I don’t have the Linux version loaded locally but there should be an option for support, possibly called Diagnostic in the toolbar or menu.