Hi,
Apart from 2 installation of CloudBarry Backup “premium” (I don’t remember the versions), I’ve installed a couple on a personal PCs, but I don’t receive any notification email (I’m not using the business one, the one connected with the account on this forum, but a personal one).
Can I contact you privately to tell you my email address so that you can enable it?
Thanks!
Andrea
not getting notification on mail of backup.
not getting notification on mail of backup.
[reply=“ravindra soam;10384”] Have you confirmed your email? I don’t see [email protected] on the list in our system.
This issue just started happening to my today. I have several backups that look to have completed and never got a notification using the Cloudberry option. I had no issues till today Is there any update on this issue?
[reply=“ravindra soam;10384”] According to the information on our side, the [email protected] wasn’t confirmed. After you specified it in the backup plan settings you should’ve received an email with a confirmation link, however, it looks like this email was never confirmed.
We’ve resent a confirmation email to [email protected]. Please check your mailbox and confirm the email to see if that helps. Look for an email with “MSP360 Backup Notification Service - Confirmation” subject. If you can’t find it, please check the spam box.
[reply=“Monte;10410”] I’ve reached out to you directly, please provide the following info in PM so we can check this issue:
*1) An example of the notification that was recently sent successfully to the email in question
- A screenshot demonstrating the “Notifications and Logging” tab in the backup plan*