Offline Activation - Internal Error

I’m trying to enable a freeware edition using offline activation. I got the service key from Cloudberry Explorer software and tried to generate activation key from Cloudberry web portal but it fails with “Internal error. Please try later”. Can someone tell what would be the issue here? what the error means?

Thanks

[reply=“Mithran Selvaraj;d960”] Were’aware of these issues. For now please send offline activation service keys to [email protected] as a workaround. Our licensing department will generate activation keys on our side.

[reply=“Matt;3411”] Thanks. I got a reply from [email protected] with my licence key. Any ETA for fixing this issue? I’ve few other users who are trying to activate.

I got the response from support team and they have addressed my query.

[reply=“Mithran Selvaraj;3415”] No ETA yet, but it shouldn’t take long to fix that.