I have been having trouble with devices not responding when connecting via the RMM console. This has happened on multiple remote devices remoting in from the same computer.
It gets this far:
Connecting to .
Established, waiting for incoming data
and then never completes the connection.
I have been looking through the forum and knowledge base, but can’t find a solution that works.
I suspect that a service got stopped and I just need to restart it (which I could do from the RMM console), but I haven’t been able to find a list of services for Connect.
RMM works just fine, so I know the computer is on. I think Connect is just getting buggy.
On most of the devices I support, I’ve resorted to installing a backup Remote Connect utility since Connect has been so unreliable for me.
I was planning to upgrade from the Community Edition to the paid version, but since I’ve had so much trouble, I’ve been hesitant to upgrade. Is the paid version more reliable than this?
Thanks in advance for any suggestions…