RMM 1.1 and "no data to display"

What's New
1

I’ve just upgraded several of my managed systems to the new RMM 1.1.0.552. Several categories of information are coming up with the message “no data to display” (Installed Software, Hardware, HDD/SSD Info, Printers, Antivirus, Event Log).

Is anyone else having this problem? Is this just a symptom of the recent update, and will shake out in the next several hours or days?

2

Hi Russel,

We will need to investigate this issue on our side. Please create a ticket about this issue via our Support Portal:

https://support.msp360.com/

Thank you!

3

There is currently no category for RMM as the product on the support site (screen shot attached).

4

Please create it as a “Managed Backup (Web)” issue and let me know the ticket number. Thank you!

5

Case # 00102001

6

If anyone ends up searching for a similar problem, this was resolved by just waiting. I probably tried the upgrade too close to its initial release, and didn’t wait long enough. For reference, I waited about an hour before putting the ticket in, and everything was fine by the next morning when they got back to me.