Sharepoint Backup FAILED for disabled user

MSP360 Managed Products Managed Backup Microsoft 365
1

Getting the following error for an M365 service account where the backup toggle is set to disabled. This user should not need a license.

Microsoft 365 / Google Workspace Backup Report

Dear Customer,

SharePoint Backup FAILED for [email protected]

Domain: domain.com

See the details below:

Error: No licenses available

Solution: To continue the backup for this user, please purchase a M365/Google Backup license.

If you have any questions or concerns, please do not hesitate to contact your service provider at ******

Thank you!

2

Hello Brad,

SharePoint licensing depends on your account type. If it is an older account, a M365/Google Backup license is required for the global administrator to back up SharePoint properly.

Thanks!

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