Unable to create Cloudberry bootable USB

I have a windows 2008 r2 server . i made a backup image .
wanted to make a bootable usb to restore from later .
unable to create on windows 2008 keeps saying
missing aik although its installed .

so i read somewhere that i could simply download cloudberry on any other computer
and make the usb from it .

installed on my windows 10 desktop .
however the freeware edition gives error that image based is not supported in freeware
although i only clicked the make bootable usb icon .

tried to do restore only version and the make bootable usb icon is not available .
lol

can not install trial as its expired on this system and this pc does not have a license .

seems to be a very hard thing to make a simple usb restore .
this should be available in all versions as its something people need to get there systems back up .

[reply=“Gurusonwheels;d1528”] The case has been escalated to our level 3 team, for now please continue communication in the ticket.