[reply=“Chris Burke;9879”] It’s not related to that. Once the DNS entries weren’t properly resolving, these types of for sale pages show up. You can look up or whois on the domain to see that we own it. I’m still working on a resolution that I can post publicly. Stay tuned…
[reply=“David Gugick;9885”] Do you have an ETA? I have several users that are dead in the water.
[reply=“Chris Burke;9886”] I don’t have any more information at this time. I’ve reached out again to the engineering team to see if they can get some additional information. It’s frustrating for our customers and for us internally who are having to deal with this. My understanding is the DNS is corrected but the information is migrating and we just don’t know when that’s going to be complete yet. Again I’ll report back once I know more. I am actively checking.
[reply=“David Gugick;9887”] I definitely understand the migration issues, but a workaround that can be used right now is in understanding what’s been updated for the A record. That would be a viable short term option until the DNS propagates. I’m playing around with my host file, using the historical A record entries and able to get further down the path in that I’m no longer getting the for sale page, but now getting to a 403 when it gets to the cloudberrylab.com portion of the activation (specifically, http://www.cloudberrylab.com/payment/ActivateLicense). Below are the host file entries I’m using. Are there newer ip addresses that could be used in order to complete this workaround?
50.19.243.6 cloudberrylab.com
52.70.87.11 foris.cloudberrylab.com
[reply=“David Gugick;9887”] Still down, any updates?
Is this only a problem on the PRO license versions? we have a non-pro workstation that says it’s connected (but we can’t connect to it since the other clients have Pro on them)
David
Do you have any updates to share to us all when this will be back up and running??
Are you any closer to getting this resolved? Can we please get some indication on when this will be working.
It’s been 3 days since this thread was started. Can we please get an update of some substance?
Has anyone been able to connect yet?
Still not working!!! How long will it take to get it back to normal? I can understand when work needs to be done from time to time. but this is not normal anymore. I urgently need to work remotely.
We all need to URGENTLY work, but not getting answers does not help us. Can someone @MSP give everyone here answers when the issue is going to be resolved?
It’s become very obvious this is not a simple DNS propagation issue and there’s a much larger problem going on.
[reply=“David Gugick;9887”] Please give information on what is going on when we can expect to have access to the product we’ve paid for again.
When will you be refunding licence fees ???
This is costing many of us lots of £££ & $$$, as well as the inconvenience of not been able to work remotely.
FFS. Get it sorted and provide the service we have paid for.
I can’t log in to Twitter while on my work network, but perhaps someone can send a message there?
gonna try these guys if not fixed.
[reply=“Yen;9902”] I’m also considering TntDrive https://tntdrive.com/
But, I really don’t want to have to migrate over 500 users.
Still not working.
It has been how many weeks! It already cost us our work. And, always saying to update etc. You need to provide us an ETA. Do not give us as of now there is no ETA.
Here is another option if this does not get fixed quickly.
[reply=“Roger B;9905”] I am being told tomorrow is the resolution date. No excuses here. It’s certainly not what we expect for ourselves and know this has been a frustrating outage for our customers. We’ve making product changes to avoid using our old domain in future builds. If you want to check status on any of our services, you can use this link: https://status.mspbackups.com/