When starting MSP360 Connect Freeware, it shows Disconnected and will not Reconnect

MSP360 Connect Free/Pro
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[reply=“Chris Burke;9899”]

That’s not the case. It’s not good news for our customers regardless of the reason, but I’m not going to debate with you. Tomorrow is the date from what I was just told by the engineering team. Status can be checked here: https://status.mspbackups.com/

Anyone asking about credit for the down time: I would encourage paid customers to reach out to your account managers and speak to them directly. If you’re not sure who your account manager is, please use this link: https://www.msp360.com/contact/?category=sales

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Connect should be up and running now. I just checked both Managed and Free and both are working for me. Please let me know if you continue to have issues.

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[reply=“David Gugick;9916”] Sorry David, I’m still disconnected. Please help. Thank you

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[reply=“Yen;9922”] Depending on where you are in the world, it may take until tomorrow. It’s up for most folks here in the United States. Keep checking though

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[reply=“David Gugick;9927”] Yup, I’m here in Henderson, Nevada. Just checked again. Disconnected.

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I´m in Germany. Same disconnected. ? ?

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[reply=“David Gugick;9927”] I’m connected ! thank you David

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Still not working in the Netherlands…Not connected

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To anyone who isn’t getting connected still can i suggest ipconfig /reset
It made mine work again.

50

Sorry still asleep, that should have read ipconfig /flushdns

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Thanks for that adders. Good advice.

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Our users are able to connect now. Having to flushdns on some, but can confirm connections from western Europe and eastern US.

Thank you for the resolution.

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[reply=“Chris Burke;9951”] Thanks for the update Chris.

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Works again…:smile:

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[reply=“Trudy;9959”] Thanks Trudy for the update. Sorry for the inconvenience.