Why Is CloudBerry So Slow To Backup When Encryption Is Enabled?

MSP360 Backup Backup Windows
1

Hi All,

Has anyone else noticed that when the Encryption option is turned on for a CloudBerry backup job the backup performance / speed is so slow? By slow I mean 10-15MBps instead of 80-100MBps.

I was previously using Shadow Protect and when encryption was enabled it backed up at basically the same speed as if it were not encrypted. So I cannot understand why it is so slow and intern makes restoring a clients data so slow to the point where I am looking at going back to Shadow Protect.

Thanks - Chris

2

[reply=“AB501UTI0N;d330”] Encryption shouldn’t add any noticeable impact to backups or restores. Can you elaborate if this is a backup, restore, or you’re having the issue on both? Have you changed the default settings for Threads?

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[reply=“David Gugick;1093”] The encryption speed issue impacts both backup & restore jobs. Also I have not changed the default thread settings.

4

[reply=“AB501UTI0N;1099”] Support needs to have a look at the logs. Tools - Diagnostic in the agent will send them to us for review.

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[reply=“AB501UTI0N;1099”] Can you also clarify: Are you backing up a VM? How many CPU Cores are available for backup? How much memory on the PC? Where are you sending the backups?

6

Sorry for the delay in replying! I am backing up a Virtual Machine and it has 8 virtual CPU cores assigned to it. Also the Thread count in CloudBerry is set to 4 and the backups are being sent to a Synology NAS on the same gigabit network.

I have also sent the Diagnostic logs through to support as a couple of minutes ago.

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[reply=“AB501UTI0N;1152”] Thanks for the details. Please inform the ticket # so that I can check the progress for you.

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[reply=“Julia;1161”] Hi Julia, my ticket number is… #95085