Your account has surpassed its storage limit.... I have only used 1,5TB out of 5TB......

MSP360 Backup Backup Windows
1

I get an error running backup:
An unknown error has occurred: Your account has surpassed it’s storage limit:
Link to ScreenShot showing error, only valid untll: 5th of july 2020

My license includes 5TB of data:
Screenshot showing licens details. Note that this link is only valid until 5th of july 2020

I have only used 1,5TB of data:
Screenshot of storage used. Note that this link is only valid until: 5th of july 2020

I need to have this problem solved.

2

[reply=“Thomas Nielsen;d1751”] It’s possible the local repository database somehow got out of sync with the storage. You can run a consistency check using the method described here: https://help.msp360.com/cloudberry-backup/restore/about-restore/performing-a-consistency-check

3

Hi David.

Thanks for your post.
Just Ran a consistency check and updated to the latest version.
There is no change, same error :frowning:

4

[reply=“Thomas Nielsen;6293”] Do you have backups going to any other backup targets?

5

[reply=“Thomas Nielsen;6293”] You’ll need to submit logs using the Tools Diagnostic option for the team to review.