This is not something we can assist with on the forums. You need to contact Support and provide them all the details and they will assist. Perpetual licenses are good forever, so your licenses will continue to work. The maintenance is for support and major upgrades and the Support team can assist with making sure the purchased maintenance is properly assigned to the licenses in your account.

You did not answer my questions. What are your retention settings? What options are you using to restore? Are you trying to select the version manually? Are you restoring using the backup date or modified date? Or trying to restore some other way?Also, please clarify what type of backup you are performing.

What are your retention settings? If you need to restore a specific day, and you select to restore files manually, you should see all versions to pick from. You can also restore using the modified or backup date range and all files that meet that criteria will be restored.

I don't have an answer for the second question. It may need a support case. Let's try to address your primary issue first.

Can you elaborate? The image you posted is not showing up

Old plans are fully compatible. If you have concerns, you can export your plans prior to upgrade and save the old 6.x installer if you ever needed to go back to the old version.

So, you are saying when you tried the restore and selected that you wanted to manually select files, you were not prompted with a list of files in the treeview control with a list of backed up versions under each? If so, the repository probably got out of sync. I'd recommend you open a support case to have the team figure out what happened and how best to remedy the problem.

You can synchronize the repository, if you think something happened that caused the client to be out of sync with the backups in the cloud. Are you restoring from the same computer that performed the backup?

https://mspbackups.com/AP/Help/backup-and-restore/about-backup/repository-synchronization

The only way to do what you want I would be through using the API. You can refer to API information in the help section of Managed Backup. https://mspbackups.com/AP/Help/mbs-api-specification/methods/post-apiusers

How many user accounts do you need to create? Generally speaking, you'd have one user account per customer. Sometimes more if you need to manage backups at that customer a little differently per account.

If Backup is prompting for an encryption password, then encryption was used during the backup. If you are certain no encryption was used for backup, then I'd recommend you open a support case to have the team investigate further.

A few things you need to understand about how explorer works with CloudBerry backup files. First, explorer will automatically detect that the files were backed up with the backup product, and will automatically try to restore them when you perform the copy operation. Therefore, if the backup was encrypted you will need to make sure you have the correct encryption password set up in the options screen in the product. If the backup was not encrypted, and you have an encryption password set, then it may be trying to decrypt the files when they are in fact not encrypted. So check your options and see what’s set. But know it’s not a copy operation and a restore that’s happening. Is there a reason you want to copy the backup files versus restoring them with CloudBerry Backup?

I checked with support and they have been unable to reproduce the issue in house. The logs did not reveal anything useful. Someone else internally is investigating, but no word yet.

Multiple backup products can conflict with one another. If you're going to run both, then make sure backup plans do not overlap or avoid using VSS on one of them to avoid the error you're seeing.

How do you have the email service configured? https://mspbackups.com/AP/Help/administration/email-service

Support cannot find your ticket #. Can you reply here with it please?

I think it’s important to wait for Support to get back to you. I pinged them again and asked them to expedite a response. While it might be possible to sync the local repository with data in the cloud, I’m not sure how long that would take nor how expensive it would be to exfiltrate all that data. I would not remove your old cloud repositories, at least not right away, because you would lose all old versions of files as well as any deleted files if you have that option enabled to retain the deleted files in storage.

I'm checking with the Mac Explorer team. I'll reply back... when I hear back

Are the buckets you are trying to copy between in the same region? I see that in the Windows version (for some reason) when the buckets are in different regions, the copy option is grayed out. You can still copy with a click and drag between panes. I am wondering if you can do the same - click and drag despite the copy option being disabled in the context menu.

Best place is on the Help site. https://help.msp360.com/cloudberry-backup/whats-new

You should keep old installers if you think you'll need them for an install. You may be able to request an older build from Support if you no longer have it and it's still a supported version.

I would reach out to Support directly for instructions. You may have to rerun a new backup from scratch and they may tell you to use a new B2 bucket. I am not sure if it's going to be possible to preserve your existing cloud backups to be used in sync with the newly updated NAS, but the Support team is in the best position to offer this assistance to you. You can open a support ticket here: https://www.msp360.com/support/create-ticket.aspx?prod=managedbackup