I would download it directly from the web site instead. Possibly it's an issue with the older version of the client you are using.

I'll notify the engineering team and see what they say. If it's a bug, we'll get the fix scheduled and hopefully have it available soon. I'll keep you posted if I hear back and have a response to share. Thanks for reporting this.

Can you confirm if the resolutions are grayed out when viewing the primary, secondary, or both monitors?

I'm not sure. I'd have to ask the RD team. You can set the resolution to one that works for your eyes on the iPad if that's the issue. Otherwise, you may have more luck zooming in the app - for example using the zoom function in Chrome to increase the size to one that's comfortable.

Are you saying you do not have a Monitor option in the iOS version you are using as described here? https://help.msp360.com/remote-assistant-ios/in-session-options

Support should be in the product.

If you're asking about ports, then 80 and 443. 80 for non-encrypted and 443 for encrypted connections. I cannot answer about binaries since I'm not sure what your firewall / security software might block. So, open up 443 since you're unlikely to use unencrypted connections and test it from an outside connection. You can try connecting using the iOS or Android app from a mobile device while you're in the office if that's easier.

Support had asked that customer to submit a support ticket. Please submit the logs from the product.

I pinged support on these cases and asked them to make sure to send the information over to Engineering if they haven't already. I'll report back here if I get any feedback on your issue.

Yes. All uploads are chunked using multi-part upload functionality running in multiple threads. There are some limitations in threading in the free version. You can find these options in Tools - Options - S3 Multi-Part Upload section and in the Connection section for Thread Count.

Sergey is from MSP360, so unfortunately, the product does not support what you're asking about.

I can reach out to Support, but I do not have an answer for you. You can set Upload Rules, HTTP Headers, and Content Types from the Tools menu. But I'm not clear if that will suffice. I'll send over to Support to see if they have an answer.

Do you mean from the PowerShell CLI? Can you give an example of what you need?

That's a generic error number. Either you can provide as much information about what you're trying to do in the forum, or it might be better to open a support case. To do that go to the tools diagnostic toolbar option to submit the logs and create a support ticket.

It will be out this year for Managed Backup. Most likely in Q3.

AWS? Which Region?

My guess is you are using a new region that requires Signature version 4 - and you are using 2. To change this go to the Advanced Setting on the S3 Compatible storage account you set up in Backup and change the Signature to version 4.

you'll need to submit the logs to the support team for review in order for them to evaluate what that generic error message is actually referring to. Please do that from the tools diagnostic toolbar option. Thank you.

What exactly are you looking to test? Are you performing file folder backup, or are you performing an image based backup?

If you're encrypting with our product then you'll have to use our product to perform the restore. If you try to copy the files using our Explorer product, explorable will try to restore the files automatically as it will detect that they are encrypted with our backup product (you'll have to have the encryption key entered in options). Any other file utilities will copy the files in encrypted format from the cloud to your local machine. But if you describe in a little more detail exactly what you're looking to do I might be able to be able to provide additional guidance.

I'll keep checking at my end, but I recommend you open a support case immediately for assistance from our support team.

What are you using as a backup target for this computer? If it's a local backup, where did you create the local storage account - was it on the MBS management console or through the agent on the local PC? If it was created locally, then try creating a new local target in the management console and then try the save again using that storage target. If this does not apply, what can you tell us about your configuration? Do you have other Linux endpoints that are working correctly or is this the only Linux machine? Any details would help.

Have you tried removing them from the management console (not on iOS)? If not, head over to Remote Management and see if the old systems are listed and then click the Remote Computer red "X" on the right to remove them.