Totally forgot one thing: you can disable "keep bitlocker" option when selecting your partitions and that should allow you to perform file-level restore.

Seems to be an issue on OS side: https://social.technet.microsoft.com/Forums/en-US/5b3886fc-77b0-4fbf-a1aa-083346e731db/error-0x80090006-invalid-signature-while-copying-files-from-windows-server-2012-to-windows-7?forum=winserver8gen

In one of the tickets the issue has been resolved without any input from our side and we didn't get any feedback in the other ticket. Still, I would suggest to synchronize the repository via tools > options > repository menu just in case.

I think I just realized what's going on. Noticed that your C drive is encrypted by bit-locker, so file-level restore will not be possible in your case.

That should be available in version 4.5 of the portal, it'll be the next major release and hide/deletion procedure will be overhauled in that version. No ETA on the release date, but it shouldn't take too long.

I'm not really familiar with Cloudways, but If this is a regular Windows machine you can simply install the backup software on it and use it like on any other machine.

Yeah, sorry, here they are: https://forum.cloudberrylab.com/discussion/109/current-version-cloudberry-backup-for-windows-6-0-release-notes

Looks like one of the known issues, but we need to confirm that. We need the logs from the software(tools > diagnostic) for further investigation.

Both of those features were moved to 6.3.

There's no file name encryption for Mac/Linux versions of the software yet. It'll be available in on of the future versions.

Better to troubleshoot this with support.
We need the following:
1) Logs from one of the machines(tools > diagnostic)
2) Screenshots from the backup storage tab
You can attach the screenshots once the ticket is created after sending the logs.

It'll be supported in version 6.0. The build should be released next week, maybe even on Monday.

Yes, that's a known issue. The fix is planned for release during the next week. This can change, but the info I got from our devs today is pretty solid.

It's possible to restrict the visibility of configurations on the same page.
Here's the screenshot

Don't really see anything unusual with that role, so it's better to send an email to supportatcloudberrylabdotcom regarding issues like that.

There's currently no option to skip read-only file attributes, but I sent a feature request to our developers on your behalf for further consideration.

This could indeed be a very interesting option to implement. Currently there's only an option to skip hidden and system files with various custom filters.

This functionality is not yet available for all plans. You can create a new hybrid plan with the same data set as a workaround.

That's a known issue which will be fixed in version 6.0. Should be released very soon.

That entirely depends on your needs. Symlinks are, perhaps, the only thing that Windows version of the software currently lacks in comparison to the Linux version.

Symlinks are not widely used on Windows machines, so currently there's no option that is specifically controls symlink behavior in Windows version. We're already working on that.

That's GUI problem, will be fixed in version 6.1. Happens randomly, so it shouldn't reoccur on the same spot.