This issue may arise if there are Unicode symbols, such as emojis, in the file names you are attempting to back up

what exactly do you mean by

combine the backup plans, — Ferdi Grootenboers

There should be no problem as long as you copy the entire backup folder and restore it using MSP360 (CloudBerry) Backup software

I apologize for the delay. To the best of my knowledge, there is no limit to the database size. In order to troubleshoot this issue, I will need to involve one of our engineers to review the diagnostic logs. Kindly send me your email address via direct message, and I will create a thread for further communication. Additionally, please provide information on the version of the product you are using, the operating system, and the type of backup plan, and specify whether you are using the legacy or new backup format.

n the upcoming release of version 4.2, which is almost ready for launch, users will have the option to skip files that are currently in use by other processes

Do you intend to retain your backups for only 7 days and block that one chain of backups with object lock? Check out this thread to gain a better understanding of how the backup schedule and retention settings work in tandem.

Are you referring to the same code 1629?

web interface has not been actively supported for some time. I'd recommend using command line or GUI.

This sounds like a file sharing rather than a backup use case. But there might be a few things you can try doing. Let me clarify a few things first

- When you back up your data with MSP360 Backup to Wasabi what type of backup are you doing? File-level, Image-based?
- Is it Legacy or New backup format?
- Do you have encryption configured?
- How exactly the second user is trying to access and download your backups in Wasabi?
- Did you share your storage account access with the second party? If yes, how you did it? What are the permissions?

Are you using Standalone or Managed Backup product?

Thanks for sending the details. Please DM me your email address, I will start an internal thread with one of our engineers to take a closer look

Can you share a little more information please:
- I assume you are running a backup agent on Windows, correct?
- What is the version of the software?
- Version of the OS?
- Are you running local or cloud backup? If cloud, which provider?
- What is the backup plan type?
- Are you using Legacy or New Backup Format?

With the new backup format make sure to schedule regular full backups. to protect from ransomware you can either use 'object-lock' with GFS retention or enable object-lock directly on the storage

Have you tried changing the storage destination, synchronizing the repository, and then starting the backup plan?

direct message me your contact email address, and I will initiate an internal thread with one of our engineers to investigate your case.

Feel free to use the free version as necessary.

It's 10,000. 18,765 would be more than that anyway.

I will create an internal thread with one of our engineers for further investigation. Please DM you preferred contact email address

What version of the software are you running? There were similar issues on versions before 7.9.1

This will require a close look at the log files. Please DM me your preferred contact email address, and I will provide you with further instructions for sending the logs