Hello,

In this case, I would suggest utilizing the Unattended Access feature, I presume when you plug off the monitor something happens that prevents the system from sending the signal correctly and you won't need to plug in the monitor at all. Here is the guide on how to do this:

https://help.cloudberrylab.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access

Hello Ben,

Answered this question in this thread, let me know if you have any other questions.

Yeap, you will be prompted for the key upon the connection, to manage the entered key select the ID from the recent and press the button on the right.

Hello Ari,

Just tested it with my colleagues and Powerpoint and everything worked perfectly, we have disabled - Always On Top mode by pressing a small gray pin in the connection panel, after that opened the presentation and it have never appeared during 40+ slides clicked through. have you tried doing it that way?

That is correct, I can see the encryption key, and on the host does the Use Encryption option is enabled? It shouldn't request PIN in case of encryption enabled it should not request the PIN and ask for the encryption key instead.

Hello Ben,

That is correct, the key should be the same on the host as on both connecting clients. So if I understood the question correctly - yes, you can use the same key.

Hello Ben,

As an addition to my colleague's commentary, we are releasing a feature in the upcoming version which will allow your junior to observe the work of the senior. just wait for the version 2.2 to be released.

Hello Philipp,

We have pinpointed the issue and it should be resolved in a matter of days. Let me know if you have any other questions, thank you.

Done, added to the list.

in this case, think I see the reason for the issue, Unattended Access won't work with PIN it needs the encryption key.

Hello Richard,

We are currently investigating the issue, may I ask you to send us the Diagnostics with this post mentioned in the description. Thank you

Hello, could you please clarify a bit on those questions:

1) Region of operation
2) Type of connection
3) Type of PC used.

Thank you.

Hello Bruce,

Thank you very much for your investigation and solution. We will try to replicate in our test lab. Cheers!

May I ask you to do the same with the Diagnostic from the machine where you encounter those issues. Thank you.

Quick Support is a light version of CloudBerry Remote Assistant that allows you to join a remote session without product installation and administrator permissions on a workstation. This is why I recommend using the full version.

Thank you for your feedback Larry, we will also check it out from our side. Please keep us posted regarding the results.

Hello Jeff,

In this case, you described everything correctly, the workaround so far is to use remote upload of files. You can click the same button on the remote machine and upload any files you need to your machine. We surely understand that this is not perfect and already designing it anew. I have added your request to an already existing one, you will be notified upon release.

Hello,

Thank you for the follow-up, may I ask you one question, does your Windows users have a password?

If everything goes well release is coming this week.

Hello Larry,

Thank you for the details provided, one additional question, what is the region of usage? If it's not a secret of course.