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  • Connecting to a computer with no active monitor
    ↪SkyRaider
    Hello,

    In this case, I would suggest utilizing the Unattended Access feature, I presume when you plug off the monitor something happens that prevents the system from sending the signal correctly and you won't need to plug in the monitor at all. Here is the guide on how to do this:

    https://help.cloudberrylab.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access
    6 years ago
  • Adding 2nd remote computer to host computer
    ↪Ben Bailey
    Hello Ben,

    Answered this question in this thread, let me know if you have any other questions.
    6 years ago
  • using two remotes to work on the office host computer
    ↪Ben Bailey
    Yeap, you will be prompted for the key upon the connection, to manage the entered key select the ID from the recent and press the button on the right.
    6 years ago
  • The "screen shared to" window
    ↪Ari Kangas
    Hello Ari,

    Just tested it with my colleagues and Powerpoint and everything worked perfectly, we have disabled - Always On Top mode by pressing a small gray pin in the connection panel, after that opened the presentation and it have never appeared during 40+ slides clicked through. have you tried doing it that way?
    6 years ago
  • Newbie Guide to Unattended Remote Access
    ↪Antanas
    That is correct, I can see the encryption key, and on the host does the Use Encryption option is enabled? It shouldn't request PIN in case of encryption enabled it should not request the PIN and ask for the encryption key instead.
    6 years ago
  • using two remotes to work on the office host computer
    ↪Ben Bailey
    Hello Ben,

    That is correct, the key should be the same on the host as on both connecting clients. So if I understood the question correctly - yes, you can use the same key.
    6 years ago
  • using two remotes to work on the office host computer
    ↪Ben Bailey
    Hello Ben,

    As an addition to my colleague's commentary, we are releasing a feature in the upcoming version which will allow your junior to observe the work of the senior. just wait for the version 2.2 to be released.
    6 years ago
  • No connection possible – Cloudberry SSL Certificate Issue?
    ↪Philipp
    Hello Philipp,

    We have pinpointed the issue and it should be resolved in a matter of days. Let me know if you have any other questions, thank you.
    6 years ago
  • Android Application Support
    ↪Ilie Adrian
    Done, added to the list.
    6 years ago
  • Newbie Guide to Unattended Remote Access
    ↪Antanas
    in this case, think I see the reason for the issue, Unattended Access won't work with PIN it needs the encryption key.
    6 years ago
  • stuck at waiting for new image
    ↪Richard Marano
    Hello Richard,

    We are currently investigating the issue, may I ask you to send us the Diagnostics with this post mentioned in the description. Thank you
    6 years ago
  • Connection issue since upgrading to 2.1.0.25
    ↪Lynne
    Hello, could you please clarify a bit on those questions:

    1) Region of operation
    2) Type of connection
    3) Type of PC used.

    Thank you.
    6 years ago
  • install issues Windows Vista
    ↪Bruce Lacey
    Hello Bruce,

    Thank you very much for your investigation and solution. We will try to replicate in our test lab. Cheers!
    6 years ago
  • Unable to unlock remotely Windows with unattended access
    ↪morello777
    May I ask you to do the same with the Diagnostic from the machine where you encounter those issues. Thank you.
    6 years ago
  • Regedit
    ↪marius
    Quick Support is a light version of CloudBerry Remote Assistant that allows you to join a remote session without product installation and administrator permissions on a workstation. This is why I recommend using the full version.
    6 years ago
  • Slow response
    ↪Larry Davidson
    Thank you for your feedback Larry, we will also check it out from our side. Please keep us posted regarding the results.
    6 years ago
  • File Transfer facility ... not good :(
    ↪jeffd2651
    Hello Jeff,

    In this case, you described everything correctly, the workaround so far is to use remote upload of files. You can click the same button on the remote machine and upload any files you need to your machine. We surely understand that this is not perfect and already designing it anew. I have added your request to an already existing one, you will be notified upon release.
    6 years ago
  • Newbie Guide to Unattended Remote Access
    ↪Antanas
    ↪sam p
    Hello,

    Thank you for the follow-up, may I ask you one question, does your Windows users have a password?
    6 years ago
  • Domain users - Hide Pin and block users from changing settings
    ↪3dmdlr
    If everything goes well release is coming this week.
    6 years ago
  • Slow response
    ↪Larry Davidson
    Hello Larry,

    Thank you for the details provided, one additional question, what is the region of usage? If it's not a secret of course.
    6 years ago
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Sergey N

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