Q: If we have several licenses, with different ending dates, is it possible to make a single renew date for the several licenses?
A: Please reach out to our support and we will consolidate your licenses and fix the renewal date for you.
Q: Can you confirm when our licenses are renewed that we get the pricing based on our total license count and not the price we paid when the licenses are purchased?
A: Please reach out to our support and we will consolidate your licenses so that you can benefit from volume discounts.
Q: Why could auto-renewal fail and my licenses are still shown as expired?
A: Auto-renewal fails if your credit card is expired or you don't have enough money on it.