Installer hangs when reinstalling (2.2.0.47)
  • Steve G
    0
    When installing a new version of Remote Assistant over top of an existing installation, the installer hangs at 'Execute "C:\Program Files\Remote Assistant\Remote Assistant.exe" savecode -tac ######"

    To reproduce on Windows 10:
    • Start with a computer running Windows 10 with CloudBerry Remote Assistant installed.
    • Verify that Remote Assistant is not currently running.
    • Run the 2.2.0.47 installer and answer the prompts.
    • Remote Assistant will start during the installation process.
    • The installer gets as far as 'Execute "C:\Program Files\Remote Assistant\Remote Assistant.exe" savecode -tac ######' where ###### is the installation code.
    • The installer stops at this point.
    • Close the Remote Assistant window.
    • A message appears saying that Remote Assistant is still running and is in the tray.
    • Right click on the Remote Assistant icon in the tray and choose Exit.
    • The installer completes.
    Steve G Options
  • Sergey N
    26
    ↪Steve G
    Hello Steve,

    Thank you for such a detailed report and steps to reproduce, the corresponding report for our QA Team is already created and is already being tested.
    Sergey N Options
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