Installer hangs when reinstalling (220.127.116.11)
When installing a new version of Remote Assistant over top of an existing installation, the installer hangs at 'Execute "C:\Program Files\Remote Assistant\Remote Assistant.exe" savecode -tac ######"
To reproduce on Windows 10:
Start with a computer running Windows 10 with CloudBerry Remote Assistant installed.
Verify that Remote Assistant is not currently running.
installer and answer the prompts.
Remote Assistant will start during the installation process.
The installer gets as far as 'Execute "C:\Program Files\Remote Assistant\Remote Assistant.exe" savecode -tac ######' where ###### is the installation code.
The installer stops at this point.
Close the Remote Assistant window.
A message appears saying that Remote Assistant is still running and is in the tray.
Right click on the Remote Assistant icon in the tray and choose Exit.
The installer completes.
Thank you for such a detailed report and steps to reproduce, the corresponding report for our QA Team is already created and is already being tested.
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Backup for Linux
Backup SQL Server
Connect Free/Pro (Remote Desktop)
Cloudberry Explorer Installer Aborts due to .Net framework not found.
Debian Stretch CLI hangs
Sentinel One flagging scheduler and installer
Can I change the installed module without removing and reinstalling the software?
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2024 MSP360 Forum