• Jonny
    0
    We're getting this error for a backup when it tries to copy the VSS. Is it possible to make cloudberry not copy the VSS Snapshots?
  • Anton Zorin
    30
    Hi ,
    Can you elaborate please?
    The Backup scope, your desired result, and the actual result and maybe a ticket number where there are some diagnostic logs would really help here.

    Thanks
  • Matt
    91
    I guess you're referring to "GLOBALROOT" paths our software shows when encountering VSS-related errors. The problem here is that in very rare cases VSS can't upload EFS-encrypted files even with the correct service account. The issue will be fixed in version 6.3.1.

    For now, as a workaround, I can suggest to create a separate backup plan for those files and disable "always use VSS" option, that'll solve the problem.
  • Jonny
    0
    Is there any way to deselect those files from the backup? That way we can still do block-level backups and not have any errors.
  • Matt
    91
    You can edit the plan and on source selection screen remove the files that cause this problem.
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