Good evening, I am attempting to back up a Windows Server 2012 R2 Virtual Machine that contains my domain controller and redirected local documents from about 20 computers. Here is my question:

I have installed MSP360 for backup on the actual VM instead of the root server. I am running the backup from within the VM. Is that best practice or should I use the shadow command to back up the VM from outside the VM? I have not had good results in the past trying to shadow copy a running VM from the actual server. I am a volunteer at our church on this and appreciate the help, but know I am not the skill level of many here. Thank you for your time and help on this.