Direct connections have been supported since the 2.0 release. That's the default connections type, but if it cannot be established then the product falls back to a server-based connection. I think what you're asking for is the ability to disable server-based connections. Or is what we have good enough for your use case? I'll ask the engineering team if there's a way to force direct connections as the only option.

https://help.msp360.com/cloudberry-remote-assistant/advanced/direct-connection#

Thank you for your response. The app doesn't let me type an ip address or a dns name so the connection is never truly direct, it's brokered by your servers. There does not seem to be a technical reason why before connecting directly both parties must go through your server first. If both computers are on the same network, why the need for an additional nine digit id? What i'm trying to say is that an app which allows truly direct connections without an intermediary looks much better from a privacy perspective because i don't have to trust the backend utterly and completely.

I understand what you are saying. That capability is not yet on the roadmap, although we are already tracking that feature in our system, and I've added your comments.