• Bill Smyth
    I am trying to define my Backblaze storage account in Cloudberry Explorer. The software is registered. I go to add an account. I enter a name for the account, I enter my keyName and my keyID. I get message Connection Failed. Check your credentials. What am I doing wrong or not doing right?
  • David Gugick
    Can you confirm the Explorer Edition you are using and the exact cloud connector option selected? Can you confirm you followed the steps outlined here as well? https://help.backblaze.com/hc/en-us/articles/360022330274-Locating-the-Master-Application-Key-and-Master-Application-Key-ID-Pair
  • Bill Smyth
    I have Cloudberry Explorer for Amazon S3 build . I open the program. I go to File | New S3 Compatible Account | Backblaze B2.

    I get a panel Add New Backlaze B2 Account. This panel has these three fields: Display name (documentation says I can use any value here), Application key ID (Backblaze keyName), and Application key (Backblaze keyID).

    I am not sure I have put these last two items into the correct fields, but I have tested both ways. Maybe the Backblaze keyID should appear in the Application key ID field, and the Backblaze keyID should be placed inn the Application key field.

    I have two application ID "pairs." The first is the Master Application ID, and the info on the panel in the program says I should use the AccountID. I do not know what is the AccountID. I have read the caveat at the bottom of the web page that you referred me to, yet it is still unclear what I supposed to enter in which field. I have tried several combinations of values.

    Either way, when I try using the Application Key that I have created, with the two fields as I have stated above AND with the two fields reversed, I still get the authentication error that I have referred to.

    I also see bucketID, but I do not think that could have relevance to this problem.
  • Bill Smyth
    I solved the problem. Nobody told me I had to create another application key. They are only good for one time use.

    Please mark issue resolved.
  • David Gugick
    Will do. Thanks for the update Bill.
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