• Bill Smyth
    0
    I am trying to define my Backblaze storage account in Cloudberry Explorer. The software is registered. I go to add an account. I enter a name for the account, I enter my keyName and my keyID. I get message Connection Failed. Check your credentials. What am I doing wrong or not doing right?
  • David Gugick
    63
    Can you confirm the Explorer Edition you are using and the exact cloud connector option selected? Can you confirm you followed the steps outlined here as well? https://help.backblaze.com/hc/en-us/articles/360022330274-Locating-the-Master-Application-Key-and-Master-Application-Key-ID-Pair
  • Bill Smyth
    0
    I have Cloudberry Explorer for Amazon S3 build 5.9.3.5 . I open the program. I go to File | New S3 Compatible Account | Backblaze B2.

    I get a panel Add New Backlaze B2 Account. This panel has these three fields: Display name (documentation says I can use any value here), Application key ID (Backblaze keyName), and Application key (Backblaze keyID).

    I am not sure I have put these last two items into the correct fields, but I have tested both ways. Maybe the Backblaze keyID should appear in the Application key ID field, and the Backblaze keyID should be placed inn the Application key field.

    I have two application ID "pairs." The first is the Master Application ID, and the info on the panel in the program says I should use the AccountID. I do not know what is the AccountID. I have read the caveat at the bottom of the web page that you referred me to, yet it is still unclear what I supposed to enter in which field. I have tried several combinations of values.

    Either way, when I try using the Application Key that I have created, with the two fields as I have stated above AND with the two fields reversed, I still get the authentication error that I have referred to.

    I also see bucketID, but I do not think that could have relevance to this problem.
  • Bill Smyth
    0
    I solved the problem. Nobody told me I had to create another application key. They are only good for one time use.

    Please mark issue resolved.
  • David Gugick
    63
    Will do. Thanks for the update Bill.
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