Internal error (500) when trying to copy big-size object from bucket to another bucket

Tal Malka

I'm using CloudBerry Explorer to copy files from one bucket to another bucket. both buckets are under the same project on Google Cloud Platform. I can easily copy small size files but when trying to copy 500MB+ files from the same path to the other, I get an error:

The remote server returned an error: (500) Internal Server Error.

Permissions are correct since moving small size files is fine.
I tested it and I can copy the files with the web GUI and the gsutil command with the same service account that is being used with CloudBerry.

What could be the issue?

CloudBerry Log:

2020-12-09 14:23:52,298 [Google] [9] INFO  - InternalGetObjectExists start, bucket: DEDUCTED-BUCKET, key DEDUCTED-FILENAME.mp4
2020-12-09 14:23:52,781 [Google] [9] INFO  - InternalGetObjectExists ready, bucket: DEDUCTED-BUCKET, key DEDUCTED-FILENAME.mp4, status: 404
2020-12-09 14:23:52,782 [Google] [9] INFO  - InternalGetObjectExists start, bucket: DEDUCTED-BUCKET, key DEDUCTED-PATH/DEDUCTED-FILENAME.mp4
2020-12-09 14:23:52,992 [Google] [9] INFO  - InternalGetObjectExists ready, bucket: DEDUCTED-BUCKET, key DEDUCTED-PATH/DEDUCTED-FILENAME.mp4, status: 200
2020-12-09 14:23:52,992 [Google] [9] INFO  - InternalCopyObjectNonChunked start, src bucket: DEDUCTED-BUCKET, src key: DEDUCTED-PATH/DEDUCTED-FILENAME.mp4, dst bucket: DEDUCTED-BUCKET, dst key: DEDUCTED-FILENAME.mp4
2020-12-09 14:25:17,510 [Google] [9] INFO  - InternalCopyObjectNonChunked ready, src bucket: DEDUCTED-BUCKET, src key: DEDUCTED-PATH/DEDUCTED-FILENAME.mp4, dst bucket: DEDUCTED-BUCKET, dst key: DEDUCTED-FILENAME.mp4, status: 500
2020-12-09 14:25:17,510 [Google] [9] ERROR - Http response status: 500: Internal Server Error
2020-12-09 14:25:17,511 [Google] [9] ERROR - <?xml version='1.0' encoding='UTF-8'?><Error><Code>InternalError</Code><Message>We encountered an internal error. Please try again.</Message><Details>AFfi+BFP7TevpPSJUbrZ2g1VXu3cm/uZHLEPxDMKeQro1D9stEU/xcIHUePCm9meA3u2N+gGUX41/UHUd1WIDNA+tOjFrbNRZsC2T8twlFOBURzaHcO5GfU=</Details></Error>
2020-12-09 14:25:17,511 [Google] [9] ERROR - InternalCopyObjectNonChunked failed. src bucket: DEDUCTED-BUCKET, src key: DEDUCTED-PATH/DEDUCTED-FILENAME.mp4, dst bucket: DEDUCTED-BUCKET, dst key: DEDUCTED-FILENAME.mp4
CloudBerryLab.Base.Exceptions.Status500Exception
The remote server returned an error: (500) Internal Server Error.

System.Net.WebException
The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at gZ.A(HB , Action1` , HttpWebRequest , HS )

2020-12-09 14:25:17,513 [CL] [9] ERROR - Command::Run failed:
Copy; Source:DEDUCTED-PATH/DEDUCTED-FILENAME.mp4; Destination:/DEDUCTED-BUCKET/
CloudBerryLab.Base.Exceptions.Status500Exception: The remote server returned an error: (500) Internal Server Error. ---> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at gZ.A(HB , Action1` , HttpWebRequest , HS )
   --- End of inner exception stack trace ---
   at Tm.a(String , String , String , String , String , MetadataDirective , Gw , Jt )
   at Tm.A(String , String , String , String , String , String , Gw )
   at sU.A(Tm , sU , Gw , lD )
   at sU.BV(lL , String , lD )
   at lF.RunInternal()
   at SE.RunInternal()
   at lE.fa()

Internal error (500) when trying to copy big-size object from bucket to another bucket

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