• Tal Malka
    0
    I'm using CloudBerry Explorer to copy files from one bucket to another bucket. both buckets are under the same project on Google Cloud Platform. I can easily copy small size files but when trying to copy 500MB+ files from the same path to the other, I get an error:

    The remote server returned an error: (500) Internal Server Error.
    

    Permissions are correct since moving small size files is fine.
    I tested it and I can copy the files with the web GUI and the gsutil command with the same service account that is being used with CloudBerry.

    What could be the issue?

    CloudBerry Log:
    2020-12-09 14:23:52,298 [Google] [9] INFO  - InternalGetObjectExists start, bucket: DEDUCTED-BUCKET, key DEDUCTED-FILENAME.mp4
    2020-12-09 14:23:52,781 [Google] [9] INFO  - InternalGetObjectExists ready, bucket: DEDUCTED-BUCKET, key DEDUCTED-FILENAME.mp4, status: 404
    2020-12-09 14:23:52,782 [Google] [9] INFO  - InternalGetObjectExists start, bucket: DEDUCTED-BUCKET, key DEDUCTED-PATH/DEDUCTED-FILENAME.mp4
    2020-12-09 14:23:52,992 [Google] [9] INFO  - InternalGetObjectExists ready, bucket: DEDUCTED-BUCKET, key DEDUCTED-PATH/DEDUCTED-FILENAME.mp4, status: 200
    2020-12-09 14:23:52,992 [Google] [9] INFO  - InternalCopyObjectNonChunked start, src bucket: DEDUCTED-BUCKET, src key: DEDUCTED-PATH/DEDUCTED-FILENAME.mp4, dst bucket: DEDUCTED-BUCKET, dst key: DEDUCTED-FILENAME.mp4
    2020-12-09 14:25:17,510 [Google] [9] INFO  - InternalCopyObjectNonChunked ready, src bucket: DEDUCTED-BUCKET, src key: DEDUCTED-PATH/DEDUCTED-FILENAME.mp4, dst bucket: DEDUCTED-BUCKET, dst key: DEDUCTED-FILENAME.mp4, status: 500
    2020-12-09 14:25:17,510 [Google] [9] ERROR - Http response status: 500: Internal Server Error
    2020-12-09 14:25:17,511 [Google] [9] ERROR - <?xml version='1.0' encoding='UTF-8'?><Error><Code>InternalError</Code><Message>We encountered an internal error. Please try again.</Message><Details>AFfi+BFP7TevpPSJUbrZ2g1VXu3cm/uZHLEPxDMKeQro1D9stEU/xcIHUePCm9meA3u2N+gGUX41/UHUd1WIDNA+tOjFrbNRZsC2T8twlFOBURzaHcO5GfU=</Details></Error>
    2020-12-09 14:25:17,511 [Google] [9] ERROR - InternalCopyObjectNonChunked failed. src bucket: DEDUCTED-BUCKET, src key: DEDUCTED-PATH/DEDUCTED-FILENAME.mp4, dst bucket: DEDUCTED-BUCKET, dst key: DEDUCTED-FILENAME.mp4
    CloudBerryLab.Base.Exceptions.Status500Exception
    The remote server returned an error: (500) Internal Server Error.
    
    System.Net.WebException
    The remote server returned an error: (500) Internal Server Error.
       at System.Net.HttpWebRequest.GetResponse()
       at gZ.A(HB , Action1` , HttpWebRequest , HS )
    
    2020-12-09 14:25:17,513 [CL] [9] ERROR - Command::Run failed:
    Copy; Source:DEDUCTED-PATH/DEDUCTED-FILENAME.mp4; Destination:/DEDUCTED-BUCKET/
    CloudBerryLab.Base.Exceptions.Status500Exception: The remote server returned an error: (500) Internal Server Error. ---> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
       at System.Net.HttpWebRequest.GetResponse()
       at gZ.A(HB , Action1` , HttpWebRequest , HS )
       --- End of inner exception stack trace ---
       at Tm.a(String , String , String , String , String , MetadataDirective , Gw , Jt )
       at Tm.A(String , String , String , String , String , String , Gw )
       at sU.A(Tm , sU , Gw , lD )
       at sU.BV(lL , String , lD )
       at lF.RunInternal()
       at SE.RunInternal()
       at lE.fa()
    
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