• Arfa
    0
    Just hit the update button on CloudBerry backup on my Centos 8 box. Installed rh6_CloudBerryLab_CloudBerryBackup_v3.2.3.148_20211103000805.rpm.

    Now it keeps crash dumping and attempting to run GUI or command line apps just hangs with no indication of progress. Logs from /var/log/messages:

    Nov 13 20:11:55 boadicea systemd[1]: cloudberry-backup.service: Service RestartSec=100ms expired, scheduling restart.
    Nov 13 20:11:55 boadicea systemd[1]: cloudberry-backup.service: Scheduled restart job, restart counter is at 186.
    Nov 13 20:11:55 boadicea systemd[1]: Stopped CloudBerry Backup local management service.
    Nov 13 20:11:55 boadicea systemd[1]: Started CloudBerry Backup local management service.
    Nov 13 20:11:58 boadicea systemd[1]: Started Process Core Dump (PID 136181/UID 0).
    Nov 13 20:11:58 boadicea systemd[1]: cloudberry-backup.service: Main process exited, code=killed, status=6/ABRT
    Nov 13 20:11:58 boadicea systemd[1]: cloudberry-backup.service: Failed with result 'signal'.
    Nov 13 20:11:59 boadicea systemd-coredump[136182]: Process 136172 (cbbLocalManagem) of user 0 dumped core.#012#012Stack trace of thread 136180:#012#0 0x00007fbdbeb5737f raise (libc.so.6)#012#1 0x00007fbdbeb41db5 abort (libc.so.6)#012#2 0x00007fbdc264bf5c _ZN2el4base6Writer15triggerDispatchEv (libcblCore.so)#012#3 0x00007fbdc264b21b _ZN2el4base6Writer15processDispatchEv (libcblCore.so)#012#4 0x00007fbdc263ba76 _Z12crashHandleri (libcblCore.so)#012#5 0x00007fbdbeb57400 __restore_rt (libc.so.6)#012#6 0x00007fbdc15dfcad rotlFixed<unsigned int> (libcryptopp.so.5.6)#012#7 0x00007fbdc1597bc3 _ZN8CryptoPP16IteratedHashBaseIjNS_18HashTransformationEE18HashMultipleBlocksEPKjm (libcryptopp.so.5.6)#012#8 0x00007fbdc1599580 _ZN8CryptoPP16IteratedHashBaseIjNS_18HashTransformationEE9HashBlockEPKj (libcryptopp.so.5.6)#012#9 0x00007fbdc2b7bad1 _ZNK8CryptoPP12PKCS5_PBKDF1INS_4SHA1EE9DeriveKeyEPhmhPKhmS5_mjd (libcbbCommon.so)#012#10 0x00007fbdc2b7bf70 _ZN4impl16pbkdf_derive_keyIN8CryptoPP12PKCS5_PBKDF1ENS1_4SHA1ENS1_8RijndaelELi100EEEvR10QByteArray (libcbbCommon.so)#012#11 0x00007fbdc2b793f6 _ZN6SHARED7cryptNS12Preparations25get_local_derived_key_urlE7QString (libcbbCommon.so)#012#12 0x00007fbdc2b7a28f _ZN6SHARED7cryptNS32decrypt_plan_encryption_passwordERK7QString (libcbbCommon.so)#012#13 0x00007fbdc2bd048f _ZN3CBB4Info4Plan6Backup9Encyption7fromXmlER11QDomElement (libcbbCommon.so)#012#14 0x00007fbdc2bcb6ed _ZN3CBB4Info4Plan6Backup7fromXmlER11QDomElement (libcbbCommon.so)#012#15 0x00007fbdc2bd1f77 _ZN3CBB4Info4Plan10BackupFile7fromXmlER11QDomElement (libcbbCommon.so)#012#16 0x00007fbdc2bd0f55 _ZN3CBB4Info4Plan10BackupFile7fromXmlERK12QDomDocument (libcbbCommon.so)#012#17 0x00007fbdc2bd5bf0 _ZN3CBB4Info4Plan7Factory6createERK12QDomDocument (libcbbCommon.so)#012#18 0x00000000004c5449 n/a (cbbLocalManagement)#012#19 0x00000000004bca3b n/a (cbbLocalManagement)#012#20 0x00000000004bd419 n/a (cbbLocalManagement)#012#21 0x00000000005180c5 n/a (cbbLocalManagement)#012#22 0x00007fbdbfccedd5 _ZN11QMetaObject8activateEP7QObjectiiPPv (libQt5Core.so.5)#012#23 0x00007fbdbfadf8dc n/a (libQt5Core.so.5)#012#24 0x00007fbdbf81c14a start_thread (libpthread.so.0)#012#25 0x00007fbdbec1cdc3 __clone (libc.so.6)#012#012Stack trace of thread 136175:#012#0 0x00007fbdbec11a41 __poll (libc.so.6)#012#1 0x00007fbdc098f2cc nn_poll (libnanomsg.so.5)#012#2 0x00007fbdc2bb04c4 _ZN3CBB6Common13Communication12EventManager7Private3runEv (libcbbCommon.so)#012#3 0x00007fbdbfadc91e n/a (libQt5Core.so.5)#012#4 0x00007fbdbfadf8f3 n/a (libQt5Core.so.5)#012#5 0x00007fbdbf81c14a start_thread (libpthread.so.0)#012#6 0x00007fbdbec1cdc3 __clone (libc.so.6)#012#012Stack trace of thread 136172:#012#0 0x00007fbdbec11a41 __poll (libc.so.6)#012#1 0x00007fbdc0998ac3 nn_efd_wait (libnanomsg.so.5)#012#2 0x00007fbdc0990b1e nn_sock_recv (libnanomsg.so.5)#012#3 0x00007fbdc098dc69 nn_recvmsg (libnanomsg.so.5)#012#4 0x00007fbdc098d684 nn_recv (libnanomsg.so.5)#012#5 0x00007fbdc2abb9c0 _ZN13ConfigRequest7requestERK13QJsonDocument (libcbbCommon.so)#012#6 0x00007fbdc2abbd80 _ZN13ConfigRequest3getERK7QStringS2_ (libcbbCommon.so)#012#7 0x00007fbdc2be337a _ZN12_CBB_Private6getAttERK7QStringPb (libcbbCommon.so)#012#8 0x00007fbdc2be386a _ZN3CBB8Property5valueEv (libcbbCommon.so)#012#9 0x0000000000480f09 _ZN3CBB15DefaultSettings12getIgnoreSSLEv (cbbLocalManagement)#012#10 0x0000000000479be4 n/a (cbbLocalManagement)#012#11 0x00007fbdbfcdc426 n/a (libQt5Core.so.5)#012#12 0x00007fbdbfcd0374 _ZN7QObject5eventEP6QEvent (libQt5Core.so.5)#012#13 0x00007fbdbfca66ac _ZN16QCoreApplication6notifyEP7QObjectP6QEvent (libQt5Core.so.5)#012#14 0x00007fbdbfca65e5 _ZN16QCoreApplication15notifyInternal2EP7QObjectP6QEvent (libQt5Core.so.5)#012#15 0x00007fbdbfcf585e _ZN14QTimerInfoList14activateTimersEv (libQt5Core.so.5)#012#16 0x00007fbdbfcf3a11 _ZN20QEventDispatcherUNIX13processEventsE6QFlagsIN10QEventLoop17ProcessEventsFlagEE (libQt5Core.so.5)#012#17 0x00007fbdbfca4a3b _ZN10QEventLoop4execE6QFlagsINS_17ProcessEventsFlagEE (libQt5Core.so.5)#012#18 0x00007fbdbfcac826 _ZN16QCoreApplication4execEv (libQt5Core.so.5)#012#19 0x000000000042adac n/a (cbbLocalManagement)#012#20 0x00007fbdbeb43493 __libc_start_main (libc.so.6)#012#21 0x000000000046d495 n/a (cbbLocalManagement)
    Nov 13 20:11:59 boadicea systemd[1]: : Succeeded.
    Nov 13 20:11:59 boadicea systemd[1]: cloudberry-backup.service: Service RestartSec=100ms expired, scheduling restart.
    Nov 13 20:11:59 boadicea systemd[1]: cloudberry-backup.service: Scheduled restart job, restart counter is at 187.
    Nov 13 20:11:59 boadicea systemd[1]: Stopped CloudBerry Backup local management service.
    Nov 13 20:11:59 boadicea systemd[1]: Started CloudBerry Backup local management service.


    Any ideas what's up here? Anywhere I can download a prior version to re-install?!
  • David Gugick
    99
    You can either uninstall, restart, and then a fresh reinstall, or you'd have to reach out to support for log analysis to identify the issue.
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