Major System Outage 12/11 - Where was the notification?
Over this past weekend I had no less than 90 backup plans fail, due apparently to an MSP360 Outage from Midnight to 5:00am EST on 12/12.
Did we get a notification of the problem? NOOOOOOO!
I spent 7 hours over the weekend fixing the damage. and had to submit tickets and logs to get anyone to finally acknowledge that there was a system problem.
Going forward PLEASE let us know when there is an issue !!!!!
You want to be a major backup vendor? Act like one!
We know that outages will happen now and then, so do not be embarrassed - pretending it didn't happen is a bad reflection on the product.
Awaiting your response.
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Backup for Linux
Backup SQL Server
Connect Free/Pro (Remote Desktop)
ERROR - Unable to cast object of type 'System .String' to type 'System.Windows.Media.ImageSource'.
Error on parsing json text: 'fU`1[System.Char]'
Plan process stopped with system error on CBB Ultimate for Linux to S3
Exception of type 'System.OutOfMemoryException' was thrown.
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2022 MSP360 Forum