• Steve Putnam
    32
    Over this past weekend I had no less than 90 backup plans fail, due apparently to an MSP360 Outage from Midnight to 5:00am EST on 12/12.
    Did we get a notification of the problem? NOOOOOOO!
    I spent 7 hours over the weekend fixing the damage. and had to submit tickets and logs to get anyone to finally acknowledge that there was a system problem.

    Going forward PLEASE let us know when there is an issue !!!!!
    You want to be a major backup vendor? Act like one!
    We know that outages will happen now and then, so do not be embarrassed - pretending it didn't happen is a bad reflection on the product.
    Awaiting your response.
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