You can use your email or use the code. The code is on the download page when you download the agent from the web site. If you missed it, you can probably use the email you used when registering. Or download again and note the code.

Thanks for your response, David.

I've posted here screenshots that show the sequence of events when I attempt to install Connect for Mac.

I'm baffled at what the solution might be.

You're using Managed Connect? My apologies. I was confused and thought you were using Free/Pro. Ignore my previous statement.

I do not know why you are receiving an Activation Code message with Managed Connect. Are you saying you reached out to Support and could not get an answer? I'll check internally, but you are a paying managed customer and I'm not clear on why you were unable to get a resolution from the support team.

In the meantime though, have you just tried using your email you use to log into the management console?

According to the team, you can use any email. So, you can use the email you used when registering for Managed Backup / managed Connect in that dialog.