• TerryF
    0
    W10P fully updated. MSP360 build 3.0.0.60
    Connects to remote Pc, shows Desktop Icons but cannot launch the associated app.
    What have I overlooked in the setup.

    Many thanks for reading
    Terry
  • David Gugick
    114
    so you're saying that you have the Connect product installed on two systems. But on one of them, when you try to launch the product, nothing happens? I'm not sure what would cause that.

    Or are you saying you're able to connect to the remote system, but you're in view only mode and do not have full access? If so, you need to request full access from the menu option. Then the remote user can approve full access. They can also set options on the remote side about whether anyone connecting should have full or view only access initially.
  • TerryF
    0
    David, Your questions prompted me to look further and look harder, found it, setting in Options was: view only, changed to full access. all good.

    Thank you
    TerryF
  • David Gugick
    114
    Thanks. Let us know if you have any further questions.
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