Main Dashboard -- what's missing?
We're redesigning the main dashboard page and collecting feedback on what information you need to see there (and even any information you don't). If you have any ideas, please let us know in the comments below. Attached is a poll of ideas we already received from some customers.
Missing elements on the dashboard
Failed backups (piechart)
No successful backups for 3 days in a row
Misconfigured Device (no user/license assigned)
Date of coming renewal
It would be great to have a custom HTML module to display custom content to admin's.
You should have somewhere the status of the system, or any known issue that you are working on. For example, google cloud wasnt working with cloudberry and it was an issue that you where getting multiple tickets from. You should have an area where you can let all of your partners know, without them having to hunt around the internet or contact support to see if anything is wrong. Would save you some duplicate tickets, as well.
I'm not sure this is main dashboard updates but I'd think you'd want to fix some of the major glaring issues you have with other features of the product before you want to upgrade the main dashboard.
A few very basic underlying functionalities that you don't have make it difficult to manage multiple clients. The GUI is not great at these things or they just do not exist which is not good.
- Can't configure image based backup templates from the portal
- Can't restore file level from an image based backup from the portal - Someone requested this 9+ months ago and it's still not implemented.
- Status on agent backups are not accurate. Files are not being backed up but the backup status shows green.
- You have no real time reporting on backup status. Just "running" is not very good.
- You don't even have a best practices document on what works best.
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