what's "user name" in backup notifications?
I found that I could leave the "user name" blank and email notifications worked, so I figured it was related to using one's own mail server. But my sister is installing the MacOS version and says it requires her to enter something for the user name. She just filled in "backup", and it successfully sent an email notification after the first backup attempt.
The documentation is silent on the meaning of this field -- "Enter your ... User name" is NOT helpful.
So what's the field mean?
Basically it's the name we should use in further conversation. You can enter some garbage if you want to keep this info private (we're not sharing it with anyone outside of our company anyway).
Oh, I see it's put in the "Dear" line in the email report. I left it blank using the Windows version, and the email says "Dear customer". My sister, forced to enter something in the Mac version, entered "backups" and the email says "Dear backups".
I'd suggest that this be explained, either in the documentation or in a hint on the config screen. i'd go with the latter, since it only needs a few words. ("User name" usually implies a logon ID, so that's confusing.)
Hi Edward. Makes sense. Thanks for your suggestion, we'll think this through and fix it somehow.
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Backup for Linux
Backup SQL Server
Connect Free/Pro (Remote Desktop)
FAQ - Managed Backup - Customization
FAQ - Managed Backup - Licensing
FAQ - Managed Backup - Storage
FAQ - Managed Backup - Backup Client
MSP360 Backup Desktop Edition: Not Receiving Email Notifications
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2023 MSP360 Forum