• Joe
    0
    Double clicking on setup exe (run as administrator) nothing happens. Is there a minimum spec o/s? please
  • Sergey
    4
    Can you try running the executable from cmd? We've seen this happening on varius older OS like WIn2003 and other.
  • Julia
    4
    Currently supported OS:
    Windows Server 2003/2008/2012/2016
    Windows Server 2008/2012 R2
    Windows 7/8/10

    System requirements
    Microsoft .NET Framework 4.5.1,
    1.4 GHz 64-bit processor,
    512 MB RAM, 100 MB minimum disk space,
    Gigabit (10/100/1000baseT) Ethernet adapter

    We are going to update the product page with this information.
  • Joe
    0
    cmd prompt did the trick - I got a screen saying UAC stops some progs from statrting but [Continue] then started the install (asking me to install .net) > ....
  • Joe
    0
    ok - installed now but when I try to run I get an error message " The application has failed to start because its side by side configeration is incorrect. see application log... :-(
  • Joe
    0
    event log..
    Activation context generation failed for "C:\Program Files\CloudBerryLab\CloudBerry Remote Assistant\CloudBerry Remote Assistant.exe". The setting http://schemas.microsoft.com/SMI/2005/WindowsSettings^autoElevate is not registered.
  • Joe
    0
    maybe it just wont work on windows vista - which is a shame :-(
  • HarryB
    13
    Hey ,

    The issue should be about the .NET incompatibility, we require .NET 4.5.1, please check that you got it installed or reinstall it (https://www.microsoft.com/en-us/download/details.aspx?id=40779)

    Please let me know if it doesn't help
  • Bruce Lacey
    0
    Hi,
    Had a similar problem with Windows Server 2008 Standard. Had all the right C++ and NET software installed. Still broken. I added autoElevate string with the value xsd:string to the Registry and it worked!

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SMI\WinSxS Settings\x86_microsoft-windows-settings_31bf3856ad364e35_none_025c648fcaefab55\6.0.6001.18000\Settings]
    "autoElevate"="xsd:string"
  • Sergey N
    26
    Hello Bruce,

    Thank you very much for your investigation and solution. We will try to replicate in our test lab. Cheers!
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