"Unattended access request failed: unable to connect, user credentials are invalid."
  • Legs
    0
    When trying to access one of my computers, I get this error whenever I connect (So long as the computer is not locked).
    However, if I choose <Other user> while logging in (Or if the computer is already locked); it will bring me to the login screen fine.


    I'm sure I'm using the correct password for my system, since I use it to log in fine when I connect to the home screen.



    Attempting to "Access Via Pin" will bring up another error "Registration failed: invalid server identifier
    Check if the application on the remote computer is up to date."; but both computers are running V. 1.7.0.138
    Both computers are running Windows 7.

    Thank you in advance for any help you can provide.
    Legs Options
  • Matt
    91
    ↪Legs
    I'd suggest to re-generate creds on the receiving end, copy them, click on the "..." button on the connecting end like on the screenshot and re-enter credentials
    te958waejly7ue6r.png
    If that still doesn't work we would need the diagnostic logs from both machines for investigation. You can send them via the diagnostic menu.
    Matt Options
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