keyboard input issues
  • Robin
    0
    Using remote assistant, the keyboard input from the remote computer is not registering or is registering as different input (I see the TM or other letters when I type). I can use the space bar, enter, switch monitors, just cannot type - in word, excel, or other industry specific programs. It was working earlier and I do not know of any changes and no one is at the other computer. Help?
    Robin Options
  • RobH
    1
    same issue arose mid-session about the same time as Robin's posted issue.
    As if the session had changed from Full Control to View Only
    RobH Options
  • RobH
    1
    note ... I have opened a ticket and will post the response here.
    RobH Options
  • Matt
    91
    ↪RobH
    ↪Robin
    To make this more efficient, make sure to send the logs from both machines in that session with reference to that ticket.
    Matt Options
  • RobH
    1
    Thanks Matt
    ↪Robin

    Robin... my ticket is [## 103040 ##] Remote Assistant 1.7.0.80
    I think you could email
    ...and ask them to add your logs to the issue
    ...sending my second log
    RobH Options
  • RobH
    1
    ↪Robin
    ... well that second log is going to take a while... lol lol lol ...since my connection is View Only - I won't be able to click the log until I'm actually sitting at the remote desktop (5 hours from now)
    RobH Options
  • Robin
    0
    Hi Rob,
    I drove to the office and it turned out it was keyboard that was failing, so it couldn't send correct characters.
    Hope you resolve your issues.
    Robin
    Robin Options
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