• Mary Strimel
    1
    hi, with apologies for the basic question. The GUI is giving me "fail" messages for a certain backup, and I would really like to see the detailed log files to see what the problem is. Where are they? Using freeware for linux version 2.5.1.26
  • Mary Strimel
    1
    Ok, I think I found the logs at /opt/local/Cloudberry Backup. Here is an example of the error I am getting when I try to back up my music collection:
    2018-09-09 16:08:14,809741 [ERROR]: [ CBB ] [ 4 ] Ignoring file: " /media/music/Classical/Poulenc	/Missa Brevis/13_track_13.ogg " file contain illegal symbol!
    
    What is the illegal symbol here?
    Thanks.
  • David Gugick
    60
    Looks like possibly an extra character after the ".OGG " or a folder name that is invalid (I see a TAB character or something in the folder name as it was posted here). What I'd do is rename the folder and check the file to make sure they are valid and then try the backup again.
  • Mary Strimel
    1
    Great, thanks. It was an extra space at the end of the artist name.
    Now I am getting a bunch of other errors though:
    ******************************************************************************************************
    cbbWorker started, version: 2.5.1.26         Force full mode: false
    ******************************************************************************************************
    2018-09-10 13:26:29,703448 [INFO ]: [ CBB ] [ 1 ] Notification manager init
    2018-09-10 13:26:29,703839 [INFO ]: [ CBB ] [ 2 ] Notification manager started
    2018-09-10 13:26:32,516584 [WARN ]: QObject::startTimer: Timers cannot be started from another thread
    2018-09-10 13:26:39,853735 [ERROR]: [ CBC ] [ 9 ] Error on create destination file: Unknown error file: :2eamz(1).tmp
    2018-09-10 13:26:39,853992 [ERROR]: [ CBC ] [ 9 ] Error on remove autodeleted file: :2eamz(1).tmp error message: Unknown error
    2018-09-10 13:26:39,854087 [WARN ]: [ CBC ] [ 9 ] Cloud operation error (Operation): Error on create destination file: Unknown error
    2018-09-10 13:26:39,857922 [ERROR]: [ CBB ] [ 4 ] Backup error: /media/music/Country/Sunny Sweeney/Heartbreaker's Hall Of Fame/:2eamz(1).tmp 
    message: Error on create destination file: Unknown error 
    code: 2
    2018-09-10 13:26:39,857989 [ERROR]: [ CBB ] [ 4 ] Backup finished: /media/music/Country/Sunny Sweeney/Heartbreaker's Hall Of Fame/:2eamz(1).tmp with errror: Error on create destination file: Unknown error
    2018-09-10 13:26:41,539121 [ERROR]: [ CBC ] [ 8 ] Error open destination file data, to append data path: /media/mary/backup/CBB_mythbox/CBB_VOLUMES/music/Special interest/Teasdale et al/The Mindful Way/13_Bells_at_5_10_15_20_ and_30_Minutes.mp3:/20131122101555/13_Bells_at_5_10_15_20_ and_30_Minutes.mp3 message: Permission denied
    2018-09-10 13:26:41,539456 [WARN ]: [ CBC ] [ 8 ] Cloud operation error (Operation): Unknown error
    2018-09-10 13:26:41,541612 [ERROR]: [ CBC ] [ 14 ] error on upload part: /CBB_mythbox/CBB_VOLUMES/music/Special interest/Teasdale et al/The Mindful Way/13_Bells_at_5_10_15_20_ and_30_Minutes.mp3:/20131122101555/13_Bells_at_5_10_15_20_ and_30_Minutes.mp3 part: 1 
    error message: Unknown error
    

    Any advice as to what these errors mean?
    If it matters, I am trying to back up to an external drive that is otherwise working normally.
  • David Gugick
    60
    I do not think COLON characters are allowed in file names on some file systems (NTFS / FAT32 as an example). But since you are on Linux and may be using a different file system, I think it's best to send your logs to CloudBerry for analysis by someone on the support staff - use the Tools | Diagnostic toolbar option.
  • Mary Strimel
    1
    My version doesn't have a "Tools" menu option. I'd be happy to pay the $29.99 if it would give me this feature, but I'm not sure if it would or not.
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