Remote Management Machine show offline
  • Vijay Kumar
    0
    I am Install Cloud berry software through Managed backup. But one machine show offline continuously in msp dashboard.
    Error Show in log file: [SIOClientLibrary] [9] ERROR - SIO. Connect error: Quobject.SocketIoClientDotNet.Client.SocketIOException: timeout
    2019-04-20 17:37:33,700 [SIOClientLibrary] [9] ERROR - SIO. Connect error: Quobject.SocketIoClientDotNet.Client.SocketIOException: timeout
    Vijay Kumar Options
  • Anton Zorin
    30
    ↪Vijay Kumar

    Are all of your machines located on the same site?
    Do you have any proxy there?
    Please try resolving and pinging these sites:
    mspbackups.com
    ws.mspbackups.com
    rm.mspbackups.com
    Do you happen to have a ticket number to take a look at the entire log files?

    Thanks,
    Anton
    Anton Zorin Options
  • Vijay Kumar
    0
    Yes I have ticket no 201877.
    Vijay Kumar Options
bold
italic
underline
strike
code
quote
ulist
image
url
mention
reveal
youtube
tweet
Add a Comment