Can't Connect: looks like remote computer is offline or ID is incorrect
I just installed RA on two PC computers both running Win 10 Pro. One computer is at home and the target computer is at work. Initially on the target (remote) computer I selected UA but no encryption, and it wouldn't connect, so then i also selected encryption on the target computer - I then entered the correct target ID and encryption code on my computer at home, but no matter what i do i cant connect and i get the message "Can't Connect: looks like remote computer is offline or ID is incorrect. very frustrating - 3 days now i am messing around with this thing trying to get a simple connection between 2 computers - very disappointed so far.
Unfortunately, this isn't looking like an RA issue. I would suggest checking that you do not have any firewalls or any other security software controlling/killing the connection process. If you have such software installed and working I would suggest temporarily disabling it and trying to connect afterward.
Thanks Sergey - yes i agree - do you have any suggestions based upon previous experience? seems like it cant connect when the windows lock screen is active
Try disabling AV temporary at first, if that helps start from there by white-listing RA executable. Other steps depend on your AV software.
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