MSP360 Ultimate Backup does not launch
  • Etienne
    0
    I am running MSP360 on Windows Server 2019 in an Azure VM and the application does not start.
    I have seen this article but this is not working:
    https://forum.msp360.com/discussion/9217/page/p1

    This is my event viewer logs

    Faulting application name: CloudBerry Backup.exe, version: 7.8.7.59, time stamp: 0x647dc87c
    Faulting module name: clr.dll, version: 4.7.4051.0, time stamp: 0x648f6ff0
    Exception code: 0xc00000fd
    Fault offset: 0x00000000000de627
    Faulting process id: 0x1748
    Faulting application start time: 0x01d9bb043befb543
    Faulting application path: C:\Program Files\CloudBerryLab\CloudBerry Backup\CloudBerry Backup.exe
    Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
    Report Id: d26b082d-0ca6-458a-9ab7-7ad34aa93ff4
    Faulting package full name:
    Faulting package-relative application ID:

    This will occur every time I try to start the application.

    Please could someone assist otherwise I will need to find a different application to resolve this problem.
    Etienne Options
  • Alexander Negrash
    24
    ↪Etienne

    Can you please check C:\ProgramData\Microsoft\Windows\WER\ReportArchive\ for any dumps of our application and share them with me?

    If there're no dumps, do the following:

    1. Run Regedit and open the following key
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
    2. Set the value 'ForceQueue' to 1
    3. Run the failing application.
    4. In the folder
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue
    there will be a folder called 'AppCrash_<Executable_name>_xxxx' that contains the crash dump.
    (the exact path should be reflected in the corresponding event in the Windows Application Log).
    5. Zip the folder 'AppCrash_<Executable_name>_xxxx' and share it with me
    6. Run regedit again and reset the ForceQueue flag back
    Alexander Negrash Options
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