• RemediumSupport
    0
    Hello,

    I was browsing through backup sets in the Backup Storage tab while in the app.
    And I noticed we have the 2018 year full and block level files in one of the sets, and after reading how to delete these with a right click, I found I couldn't get the delete function to show up for any items in storage, in any plan.
    Has this feature been removed/moved? Or have I missed something obvious?
    (If I were to successfully remove them, I presume I should run the Synchronize function to get everything in sync.)
  • Matt
    91
    Most likely you're trying to delete backups that were made using a different backup prefix(i.e. different machine).
    You need to navigate to Online Backup account menu, go to advanced settings and switch prefix so it matches the one you see on the backup storage tab.
    Also, if my assumptions are correct it's actually quite likely that those backups no longer exist, since the info about the data under inactive prefixes is not updated automatically.
bold
italic
underline
strike
code
quote
ulist
image
url
mention
reveal
youtube
tweet
Add a Comment

Welcome to MSP360 (CloudBerry) Forum!

Thank you for visiting! Please take a moment to register so that you can participate in the discussions!