• Inigo Fresno
    0
    For the past two months, we have been experiencing issues uploading our backups to Amazon Glacier using Cloudberry. The files are failing, and multiple retries are needed to successfully complete the copy.

    In the logs, the following can be observed:

    2024-02-07 10:01:41,628 [SERV] [1] NOTICE - MSP360 Backup Ultimate Edition (formerly CloudBerry) Engine Started. Version: 7.9.2.267
    2024-02-07 10:01:41,634 [SERV] [1] NOTICE - Plan: BACKUP (*******-****-****-****-************). Type: Plan. Start mode: Incremental
    2024-02-07 10:01:49,845 [Base] [9] WARN - Rate exceeded
    CloudBerryLab.Base.Exceptions.RequestRateLimitException
    Rate exceeded
    en aQU.b(aQP )
    en aQU.C(aQP )
    en aQU.c(aQP )
    en aQV.py(aQP )
    en aQV.A(aQP )
    CloudBerryLab.S3Client.Glacier.Exceptions.GlacierWebException
    Rate exceeded

    System.Net.WebException
    Error on the remote server: (400) Bad Request
    en System.Net.HttpWebRequest.GetResponse()
    en aQU.a(aQP )

    2024-02-07 10:01:54,239 [Base] [9] WARN - Rate exceeded
    CloudBerryLab.Base.Exceptions.RequestRateLimitException
    Rate exceeded
    en aQU.b(aQP )
    en aQU.C(aQP )
    en aQU.c(aQP )
    en aQV.py(aQP )
    en aQV.A(aQP )
    CloudBerryLab.S3Client.Glacier.Exceptions.GlacierWebException
    Rate exceeded

    System.Net.WebException
    Error on the remote server: (400) Bad Request
    en System.Net.HttpWebRequest.GetResponse()
    en aQU.a(aQP )

    2024-02-07 10:01:58,206 [Base] [9] WARN - Rate exceeded
    CloudBerryLab.Base.Exceptions.RequestRateLimitException
    Rate exceeded
    en aQU.b(aQP )
    en aQU.C(aQP )
    en aQU.c(aQP )
    en aQV.py(aQP )
    en aQV.A(aQP )
    CloudBerryLab.S3Client.Glacier.Exceptions.GlacierWebException
    Rate exceeded

    System.Net.WebException
    Error on the remote server: (400) Bad Request
    en System.Net.HttpWebRequest.GetResponse()
    en aQU.a(aQP )

    2024-02-07 10:02:02,179 [Base] [9] WARN - Rate exceeded
    CloudBerryLab.Base.Exceptions.RequestRateLimitException
    Rate exceeded
    en aQU.b(aQP )
    en aQU.C(aQP )
    en aQU.c(aQP )
    en aQV.py(aQP )
    en aQV.A(aQP )
    CloudBerryLab.S3Client.Glacier.Exceptions.GlacierWebException
    Rate exceeded

    System.Net.WebException
    Error on the remote server: (400) Bad Request
    en System.Net.HttpWebRequest.GetResponse()
    en aQU.a(aQP )

    In the copying process, we observe that Cloudberry interacts with 3 AWS IP addresses, two of which seem to be working normally, but from one of them, we do not receive any kind of return traffic on the firewall logs.


    Could you please help us resolve the issue?
  • Alexander Negrash
    21
    Please DM your email address. We will need to request logs by email to investigate.
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