• Stephen Page
    0
    On the email summary on one of my sites using MSP Ultimate 7.9.3.140 I started on 2/21/24 (a week ago) seeing a summary as completed with No Errors but the Data to Backup, Files Copied and Data Copied items are 0

    In the report below I believe they should be 707.77, 202 and 707.77 respectively

    If I run the job again then it reports 0 files to backup so it looks like the job is completing successfully but the report is wrong

    I am not seeing the same issue with the same version on another site...

    What could be causing this issue? It just started happening a week ago...


    Start date: 2/28/2024 2:00:09 AM
    Product version: 7.9.3.140
    Computer: IDX1
    Bucket: bl-docs
    Duration: 01:37:35
    Files scanned: 1032767
    Data scanned: 829.81 GBytes
    Files to backup: 202
    Total file size: 707.77 GBytes
    Data to backup (differential): 0 Bytes
    Files copied: 0
    Data copied: 0 Bytes
    Files failed to backup: 0
  • Alexander Negrash
    26
    Stephen, please DM me you contact email address. I will have one of our engineers to look into the issue
  • Mark Knam
    0
    What was the resolution to this problem? I've been seeing the same thing over the past several months. I don't have an exact time / version when it started but the issue has been present over the at least the past two version upgrades that I've performed.

    Here is my report from today showing the same issue:

    Start date: 7/1/2024 4:30:04 AM
    Product version: 7.9.5.156
    Computer: CUBE
    Bucket: CBBackup_Cube
    Duration: 00:01:40
    Files scanned: 2954
    Data scanned: 7.62 GBytes
    Files to backup: 72
    Total file size: 7.34 GBytes
    Data to backup (differential): 0 Bytes
    Files copied: 0
    Data copied: 0 Bytes
    Files failed to backup: 0
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