• David Gugick
    We’re excited to announce the release of MSP360 Connect 3.1.
    MSP360 Connect is our simple and secure remote administration and support product.

    New Option to Simplify Connections with Remote User with a Single Click
    Approval options now include:
    • PIN (default) – remote user must relay PIN to the admin to approve the connection
    • Dialog – remote user can simply approve or decline the connection without a need to relay a PIN
    • Dialog and PIN (default for remote installations where the old "Prompt for incoming connection" option was selected) – remote user must approve the connection and provide a PIN to the admin

    The "Prompt for Incoming Connection" option has been removed
    • This option is superseded by the new Dialog approval options above

    Multiple Admins Connecting to the same Remote Computer
    • Multiple admins can now have simultaneous, full access when managing a remote system

    The PIN code reset option has been removed
    • Security: PINs now automatically change based on desired reset period (default = 1 Hour)

    Custom Passwords Security Change
    • Custom passwords provide an additional layer of security for unattended connections
    • When enabled, access to a remote Windows system requires the admin enter both the custom password and Windows authentication credentials

    Other Changes
    • Minor text changes in Client (General tab)
    • Security: Improved authorization mechanism for incoming connections
    • File transfer: default path no longer needed
    • Minor bug fixes

    Vote for your desired features or submit new ones at our feedback board https://feedback.msp360.com/.

    To stay up to date with the latest product updates, subscribe to our change log: https://feedback.msp360.com/changelog.

    Hi Mr David,
    my connection is very slw.
    i´m use the version freeware.
  • IvanS
    Hi ,
    The slow connection may be caused by several factors.
    Could you please provide diagnostic information to our support department?
    In the main menu, you can make it under the Diagnostic section. In the Diagnostic form, enter your email address and a short description, then click the Send to Support button. It will help us to determine the cause of the problem.
    Thank you.
  • pam arrington
    i keep getting knocked off if i can even connect. I started a forum post and did a case . no response.
  • IvanS
    Hi ,

    The team is already working on it. When we identify the problem, we will get in touch with you.

    Your patience is much appreciated
  • John Radley
    I updated the work computer I am using to connect to my home computer. I was prompted to update my home computer by the software on my work computer which I did. The home computer is not PRO / not licensed. My work computer is PRO / licensed. I use the software solely to connect from my work to my home when I am out of town.

    Ever since the update, my home computer refuses unattended access. It had been working for weeks and after the update it stopped accepting access without a person on the home computer accepting it. That sort of defeats the purpose. Nothing changed except your update.

    I opened a ticket - Case 00186818, sent logs from both systems, etc. and am getting nowhere with support. I have a few days before my person at home leaves and my system will be unusable.
  • IvanS
    Hi ,

    As far as I can see, the issue has already been escalated to our dev team so they can investigate it and provide a solution. Our team will reach out to you shortly.

    Thank you very much for your patience.
  • John Radley
    The computer I am using to connect has Pro installed (Florida). The computer I am connecting to has Free installed (Ohio). This has worked great for a long time. Today I started my Florida computer and attempted to connect to my Ohio computer. I was asked for my password (Custom PW) and the system took it, but when the connection was established, I got a black box in the middle of my Florida monitor. I can't get it to do anything beyond that point. Both sides are up to date on updates. The Florida computer only indicates 1 monitor on the Ohio computer, but there are 2 both of which were always found in the past.

    What am I missing?
  • Pavel
    Hi ,

    It looks like a question for the MSP360 support team. Have you got any explanations from them regarding this issue?
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