Thanks for making this available gratis. I'm having a little difficulty, I think with scaling. I'm connecting from one windows 10 pro machine to another and can login no problem. The remote machine has two screens, both 1920.1080. The one screen I was using is the same resolution.
It became apparent that my cursor's true position and displayed position weren't the same. I could in many cases see the mouseover effect, but it was really tough to work with. What have I done wrong? I tried scaled and fullscreen to no avail. Cheers.
Most likely it's not something you've done wrong but rather a problem of the Remote Assistant.
Does it behave the same in windowed (not scaled) mode? Just to specify the issue.
Also, please use Menu > Diagnostic > Send from the Host machine (the one you connect to) to send us some diagnostic info - please refer to this forum thread so we don't lose it.
Thanks in advance
Thanks, have done that with
in the ticket
Doesn't look like you specified a valid email address when sending the logs, so we can't really communicate properly in the ticket system.
Hey Matt. Yeah sorry about that, I wasn't able to change it. Unfortunately experience has taught me to be protective of my email address when trialling unknown products/services, there's too many unscrupulous operators out there. I'll message it to you if that's ok?
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Backup for Linux
Backup SQL Server
Connect Free/Pro (Remote Desktop)
Encountering Crash Issues When Uploading 4K Videos to Cloudberry Drive
Filename-to-Object status in May 2022 (naming issues)
Issues with Unattended Access after Cold Boot
Issues with Catalina, the new macOS version.
MacOS Catalina issues
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2024 MSP360 Forum