Baremetal Backup overdue - False reports
I started getting a lot of notification emails after setting up CloudBerry for the first time on some client machines stating "Online Backup Bare Metal Backup is OVERDUE" as the subject.
First, is this using an older terminology? I thought CloudBerry replaced "Bare Metal Backup" in its terminology with "Image-based Backup"... just want to confirm these 2 things are synonymous with each other.
Second, it looks to me like the reason I got these alerts was because these backups ran over to the following day. In the backup history, the backup for Friday shows blank while the backup for Saturday has a green dot. When I check to see why Friday has no indicator, it's because the Friday backup ran over into Saturday. So I guess Cloudberry is counting Friday's backup as Satuday's backup even though it kicked off on Friday?
I'm assuming that's why I get an alert on Saturday that Friday's backup is overdue even though it finished on Saturday or is still running when the report runs on Saturday?
Just trying to understand how this works. It's hard to keep up with this when we have lots of clients so we can't memorize every backup schedule. These seem to be false positives, if you will, and I need to see how we can tighten these reports up.
I see someone requested a feature to change the definition of "overdue" about a year ago. Is this feature available?
Overdue notices can be controlled at the plan level when editing in the MBS Console. Located in the Schedule Options section. I’ll have to ask engineering about you’re particular case, but if this job tends to run over you can adjust the alert as described above for that plan.
Not sure I'm seeing the whole picture here, but David is correct, in case the software misses one of the backups(i.e. they overlapped for some reason) it is considered as "overdue" by default, but you can change that with the latest update.
The option you're looking for can be found on the scheduling screen when editing/creating a plan.
Thanks for the help. I will check this option out and see if it helps clean things up.
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Connect (Remote Desktop)
Backup for Linux
Backup SQL Server
Connect Free/Pro (Remote Desktop)
FAQ - Managed Backup - Customization
FAQ - Managed Backup - Licensing
Frequent backup failure false Alerts in SQL server
What amount of time trips the overdue report in scheduled reports
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2022 MSP360 Forum